01 // EXCHANGE CONDITIONS
To be eligible for an exchange or replacement, the garment must satisfy the following conditions:
- Garment must be in its original, unworn, unwashed, and undamaged condition.
- All original ELBICHO brand tags, size labels, and wash-care labels must remain firmly attached.
- Item must be returned in its original branded polybag packaging.
- Garment must be completely free from stains, body odors, perfumes, and deodorant marks.
- The exchange request must be initiated within 7 calendar days from the official delivery date tracked by the courier.
02 // 4-STEP EXCHANGE PROCESS
Send an email to support@elbicho.in with the subject line: Exchange Request - Order #XXXX.
Mention the replacement size required and attach 2 clear photos showing the garment with original tags attached.
Once authorized within 24 hours, our logistics partner will arrange a reverse pickup from your delivery address.
Upon quality check at our fulfillment center, your newly selected size is dispatched via express delivery with SMS tracking.
03 // TRANSIT DAMAGE & DEFECT CLAIMS
Every ELBICHO garment undergoes rigorous hand quality control before dispatch. In the rare event that an item arrives damaged or with a defective print/seam, please notify us within 48 hours of delivery with photos of the defect and outer package. We will immediately expedite a 100% free brand-new replacement.
04 // STORE CREDIT & SETTLEMENTS
If your desired replacement size is out of stock in our inventory, you will be issued an ELBICHO Store Credit Voucher for the full order amount with 12 months validity, usable on any drop across our entire catalogue.
Our customer support team is available Monday to Saturday, 10:00 AM - 7:00 PM IST.
CONTACT SUPPORT TEAM